UserDesign

EE – Enjoy – Same Day Delivery

Delivery with a difference

Enjoy offer a same day delivery and expert help service. Enjoy Experts are a team of friendly technology experts who love helping people get the most out of their new devices. They’ll setup your new phone and transfer all your contacts and photos, as well as any new apps that you’d like to use.

It’s tailored around the customer’s needs and how they want their phone – delivered and setup at a convenient location and time. A brand new proposition for EE set for release in August 2018, initially within the M25 area. Required discovery research, wireframes, prototyping and UI input.

Research / Discovery

Discovery Research >
Initial Sketches / Scamps >

Low-Fidelity Prototype + Guerrilla Testing

Mobile – Product Details PageĀ  >
Guerrilla Testing Report >

High-Fidelity Prototype + Lab Testing

Desktop – End-to-end journey >
Mobile – End-to-end journey >
Lab Test Video Showreel >

Design / Wireframes

Full Wireframes + Spec Document >

UI Design

Visual Design Deck (core screens) >

Outcome

  • The user experience has successfully gone into visual design
  • Several iterations of the experience and design have been made
  • Currently in development with high expectations and excitement
  • Marketing leading – the only telco company to offer same-day delivery (within 4 hours)
  • Set to go live August 2018